Frequently Asked Questions
•How do I determine my ring size?
Follow the instructions on our Ring Sizing Chart.
•How do I burn incense powder?
•Why won't my coil incense burn completely?
•How do I check if my order has shipped?
Log into your account and click "Account Maintenance". At the bottom of the page is your order information. You will also receive confirmations via e-mail.
•How long does shipping take?
We try our best to ship items out as soon as possible and most orders are shipped out within 2-3 days. We usually use USPS and you can track the order online.
•How much should I expect shipping to cost?
We maintain some of the lowest shipping costs in the market. Shipping rates generally range from $10-15 for domestic purchase. And any purchase over $100 within the continental United States qualifies for free shipping.
•How do I create an account?
Click here. You could also opt to not create an account by un-checking the box that asks to "Register an Account".
•I forgot my password.
No problem! When logging in click forgot and enter the required information to reset it.
•What is your exchange and return policy?
You can find a detailed explanation of our policy here.
•Do you ship internationally?
Yes we do! Shipping costs will be updated to you via email.
•How do you keep my information private?
Your privacy is one of our main concerns. A detailed break-down is available here.
• How do I contact you?
There are many ways to reach us. Find all the possible options here. We will do our best to answer any questions you may have.
•Do you sell wholesale?